Occasions

We usually process your order within 1–3 business days.

Once your order ships, delivery typically takes around 3–7 business days, depending on your location.

As soon as your package is on the way, we’ll send you a shipping confirmation email with tracking information.

Standard shipping is $5.90.

Orders over $59 ship free.

Your exact shipping cost is always shown before you complete checkout.

You’ll receive an email with your tracking information as soon as your order has shipped.

You can also check the current status of your shipment anytime here:

TRACK YOUR ORDER

If you don’t see the shipping confirmation email, please check your spam or promotions folder.

If your order has not shipped yet, you can submit your corrected shipping address here:

CHANGE SHIPPING ADDRESS

Please send the correction as soon as possible. Once your order has shipped, we may no longer be able to update the delivery address.

Yes. Eligible tote bags can be returned within 30 days of delivery.

Please contact us before sending anything back. We’ll provide you with the correct return instructions and return address.

Once we receive and inspect your return, your refund will be issued to your original payment method.

Custom-made or personalized products may be excluded from returns.

We’ll take care of it.

If your tote bag arrives damaged, defective, or you received the wrong item, please contact us with your order number and, if possible, a photo of the item.

Depending on the situation, we’ll arrange a replacement or refund.