contact | original candle guy

Get in touch with us!

If your’re wondering about an order or our products, shoot us a message and we'lll get back to you within 24 hours. We are glad to help you!

Email *

Name *

How can we help you? *

What's your order number?

Shipping

We usually ship all orders the next business day. We do not ship on weekends. As soon as your order is shipped you will receive a shipping confirmation with a tracking link via email. If you haven't received a shipping confirmation please check your spam folder first.

Return to sender

USPS usually only returns packages if the shipping address is not correct. We can resend or refund your order. If we resend your order please make sure your shipping address is correct!

Did you receive a shipping confirmation?

Yes
No

Is the package marked as delivered?

Yes
No

Has your order been shipped?

Yes
No

Delivery time

Delivery can take up to 5 business days after we shipped your order. Please check the USPS tracking for updates. If you have any questions shoot us a message!

If your package is marked as delivered but you haven't received it:

Please check your mailbox, porch, front door, garage for the package.
Wait 48 hours after the delivery scan.
Please ask your neighbors, receptionist, ect. USPS sometimes delivers the package to the wrong address.
If you can't find the package please contact your local post office. Since they deliver your package they usually know what happened during delivery.

If none of the above worked, we would need to file a lost package claim with USPS. Please contact us in this we will take care of everything!

Before filing a lost package claim. *

I searched for the package but couldn't find it.
I contacted my local post office

Shipping Address Update

As long as we haven't shipped your order we can update your shipping address. You will receive an email confirmation after we updated your address.

Your order has been shipped already.

If you want to update the house number, apartment number or street within the same city you can contact your local post office. They might be able to update your address during delivery. If your address is completely wrong USPS will return your package and we can refund or resend your order. Please contact us in this case.

We are sorry you received the wrong candle! We will take care of everything and we will of course send you a new candle or issue a full refund. Whatever you prefer!

We are sorry you received a broken candle! We will take care of everything and we will of course send you a new candle or issue a full refund. Whatever you prefer!

Please upload a picture of the candle. *

Click or drag a file to this area to upload.

Was the package damaged?

Yes
No

What do you prefer? *

Refund
Resend

Discount missing

Even after placing an order we can redeem a valid discount code. We will issue a refund and send you an email confirmation.

Please enter the discount code *

What is your shipping address? *

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Get in touch with us!

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